Terms and conditions

Terms of Service

The Conditions of Service stipulate the terms on which the online sales service is provided and define the rules of participation for individuals or entities registered for the said service.

The provision of the online sales service is dependent on the full acceptance of these Conditions, so if you do not agree with them you may not use our service.

Service Description

On-line selling is a service that provides users with a space and system on the Internet to purchase items.

Access to the Service

The online sales service can only be used by persons who have full legal capacity to enter into onerous contracts and cannot be used by persons under the age of 18.

Those interested in using this site who do not possess such legal capacity should not use the service.

User responsibility

By accepting these Terms of Service, you agree to:
Provide and keep personal data true, complete and updated;
Keep confidential the access data to their registration and only use the registration they hold, assuming full responsibility for the actions carried out with that registration, even by third parties, with or without their authorisation;
Adopt only conduct that does not infringe the legal order in force or that harms, in any way, legally protected positions;
Comply with all obligations arising from purchases you make through this online site;
As the buyer, take sole responsibility for the veracity of the business data.

Solution/Equipment Information

We provide detailed information, features and prices on the solutions/equipment pages; if the Customer needs any additional information, he should contact us through the defined channels.

 Image of Solutions/Equipment

The images illustrating the solutions/equipment provided by pick-a-buy.com are provided by default by the manufacturers and are their sole responsibility. When they are our responsibility, we endeavour to ensure that they are as clear as possible of the solutions/equipment, however, some images, due to their composition and/or complexity, may not be sufficient for the Client to have a full interpretation of the reality.

Solutions/Equipment Pricing

All prices for solutions/equipment are clearly and distinctly marked. The marked prices already include VAT at the legal rate in force. Prices are subject to change without notice.

Evaluate Solutions/Equipment

All the solutions/equipment marketed by pick-a-buy.com and being available from stock, can be viewed and tested by Customers in our Showroom. To do so, an appointment can be made by contacting us.

Promotions and Opportunities

Promotions and Opportunities, when existing, are evidently and clearly identified as such in the detailed information of the solutions/equipment on the website, the price before the discount and the final price after application of the same being informed. All promotions run by pick-a-buy.com are subject to availability of products in stock. We reserve the right to cancel or alter promotions without prior notice.

Shipping and Forwarding

The shipping and dispatch of solutions/equipment to the respective purchasing Customers is carried out through a service subcontracted by pick-a-buy.com to a specialised logistics operator.
The entire process of delivery of the purchased solution/equipment to the respective Customer is the direct responsibility of the logistics operator, with pick-a-buy.com providing all the necessary support to the Customer's satisfaction.

We provide solutions/equipment delivery in Portugal, Europe and other countries, with the shipping costs varying according to the recipient's address, the volume and weight of the solution/equipment, as well as the total value of the order.
The costs involved in the shipping/shipping of any solution/equipment are clearly stated to the Customer at the time of the order, prior to the respective payment and in the sum of the total to be paid.

Returns Policy

If you have purchased a solution/equipment from pick-a-buy.com, you have 14 days to return your order.

You may do so provided that the solution/equipment corresponds to the one purchased, is in the same condition in which it was sold, in its original packaging and accompanied by all its accessories.

Before purchasing a solution/equipment from pick-a-buy.com, bear in mind that with regard to the Resolution of Contracts (Returns), Portuguese law * differentiates a distance purchase (online and delivered to the address via carrier) from a purchase made/picked up directly in a commercial area.

* Portuguese Law establishes a 14-day period (commonly known as the cooling-off period) for the consumer after taking physical possession of the goods, during which he/she may return the item(s) without the need to state a reason. In cases of free Contract Resolution, return postage is at the consumer's expense, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14 February.

Conditions of acceptance of returns

The item returned must correspond exactly to the item purchased;
The returned item must be intact and without any usage mark/damage;
You will need to return the item together with its pristine packaging, manuals and accessories;
Together with the returned goods, you will have to enclose the invoice containing that same item;
You have 14 days to return the goods.

For the return process

It is essential to contact our Customer Care Line, our e-mail (hyperlink) or our Chat for information on shipping procedures.

Important:  Never dispatch the item to pick-a-buy.com without such prior contact.

Returns for Transport/Delivery Damage

Should you identify any fault or malfunction caused by the transport of the item you have ordered, please contact us via customer helpline - by our number, email or Chat.

Refund Policy

The refund is made, after the returned equipment has gone through our warehouse acceptance process, which can take from 2 to 5 working days.

Then, upon approval, we will confirm the refund, which will be made through the same payment method used at the time of purchase.

Warning: Bank transfer times may vary according to the rules and services of each banking institution. If you have any questions, please contact your bank.

DIYS (Do-it-Yourself) services

At pick-a-buy.com, we work with the system we call "Do It Yourself" (DYIS), which offers a do-it-yourself service through the information in the manuals and tutorials provided and, if you wish, our customer service.

On the pages of each solution/equipment, the respective classification of "installation complexity" is listed, which can vary between:

DIYS - Easy
DIYS1 - More demanding
pick-a-buy.com has a Complaints Book

https://www.livroreclamacoes.pt/inicio

Return

Need help returning your equipment?
Contact our Customer Support Central, through Chat and Telephone: **** (Monday to Friday from 9H- 17H)
Or if you prefer, log in and complete the return form in your pick-a-buy.com account (hyperlink to the option).

Conflict Resolution

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Body:Centro de Arbitragem de Conflitos de Consumo de Lisboa Rua dos Douradores, 116, 2º - 1100-207 LISBOATel: 218 807 030 / Fax: +351 218 807 038 E- mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt Web: www.centroarbitragemlisboa.pt More information at Portal Do Consumidor www.consumidor.pt